All Jupiter instruments are guaranteed free of defects in workmanship and materials for a period of 10 years from the original date of purchase. Wooden clarinet components such as upper joint, lower joint, bell, and barrel are protected under a 5 year limited warranty against cracking. KHS America's obligation under this Warranty is limited to the repair or replacement of any defective part or parts of said products when the instrument is returned to KHS America, Inc. or an Authorized Jupiter representative with transportation charges prepaid. The Performance Care Warranty is valid to the original purchaser only and is not transferable.
Lacquer, epoxy, and plated finishes are of the finest materials and workmanship and are covered under this warranty relative to manufacturing defects only. There is no warranty against deterioration due to perspiration, acid, corrosion, atmosphere, wear and tear, or other external causes.
Corks, springs, pads, felts, and other parts subject to normal wear have no warranty coverage. Periodic routine maintenance relative to normal playing condition is the responsibility of the original purchaser. This warranty does not cover damage, deterioration or malfunction caused by accident, negligence, misuse, or abuse. Final determination and resolution of replacement and or repair action is held by KHS America and its authorized representative.KHS America reserves the right to final determination of any and all warranty obligations.
All repairs must be performed by an authorized Jupiter repair facility. All warranty repair claims require proof of purchase for process. Should any product submitted for warranty service be found ineligible, an estimated cost of repair will be furnished and the necessary repair will be addressed only if requested by the owner and upon receipt of payment or acceptable payment arrangements. KHS America will not be responsible for any losses incurred while the instrument is involved in the warranty process. KHS America's final liability extends only to the repair or replacement of said instrument and shall not exceed the replacement value of the instrument.
To obtain warranty service, please contact your local Jupiter dealer. If a local dealer is not available contact the KHS America customer relations team directly at the information provided below. A return authorization will be required for all warranty services to be addressed specifically by KHS America, Inc.
KHS America, Inc.
12020 Eastgate Blvd.
Mt. Juliet, TN 37122
Attn: Customer Service -Warranty Repair