FAQs
Find answers to many common questions below
Product Information
- Do Jupiter instruments come with a case?
- All new Jupiter instruments come with a new Jupiter case.
- How can I get a copy of owner’s manual?
- Click here to download owner’s manual of Jupiter instruments.
- What other accessories are included with my new Jupiter instrument?
- Click Here to locate an authorized Jupiter dealer or distributor in your region to find out about additional accessories.
Warranty Information
- How do I get warranty service for my instrument?
- Click here to contact Jupiter local distributors for warranty service.
Where To Buy
- Can I buy directly from Jupiter?
- You can only purchase Jupiter instruments and accessories through an Authorized Jupiter Dealer.
- How can I find a retailer near me?
- Click here to locate an authorized Jupiter dealer or distributor in your region.
Warranty Information
- What is the Jupiter Standard Warranty?
- For complete warranty information click here.
- How do I register my instrument for warranty service?
- Click here to go to our Product Registration form.
- I had a part break, what do I do?
- You can contact us between 8 AM - 6 PM CST.
Phone: (800) 446-6010
E-mail: Jupiter.USA@khsmusic.com
Artist Sponsorships
- How do I become a Jupiter B.A.N.D. artist?
- Click here to contact us.
- Who is on your artist roster?
- For a complete list of Jupiter Artists, Educators, and Ensembles click here.
Jupiter/Mapex/Majestic Academic Alliance
- How does my school become a member of the Jupiter/Mapex/Majestic Academic Alliance?
- Click here to contact us.
Company
- Do you have any job openings at Jupiter?
- For employment opportunities with KHS America click here.
- How can I contact Jupiter directly?
There are several ways to contact us.
For Warranty Claims or questions we encourage you to communicate with your local Jupiter Dealer or Email Jupiter directly at:
Service.USA@khsmusic.com
If you are interested in elevating your business to an Authorized Jupiter Dealer or need assistance for sales related inquires please Email:
Jupiter.USA@khsmusic.com
KHS America is the proud distributor of Jupiter in the USA.
KHS America
12020 Volunteer Blvd
Mt. Juliet, TN 37122
- What is your Privacy Policy
- Jupiter in the USA is under the KHS America Privacy Policy. To review our privacy policy including our use of cookies, please visit jupitermusic.com/privacy-policy.
Still need help? Email Us.